5 year validityOn all experiences and vouchers
Free exchangesOn all voucher purchases
4.6 star ratingFrom 150k+ customer reviews
RedBalloon is your one-stop shop for experiences and curated gifts. Weβre so confident youβll love what you get from us, weβre offering this promise to youβ¦
We want you to have the most enriching experience possible, so if this means swapping your jet boat experience for wine tasting then weβve got you covered. Simply exchange online or contact our Customer Experience Team and weβll do the work for you.
Not only do we handpick the best experiences for you, we also guarantee youβll pay the same as you would buying direct from the experience provider. If you find the same experience advertised at a lower standard price on the same day by the same provider, simply take a screenshot of the experience advertised at the lower price and tell us within 30 days of your purchase and weβll match it.
We understand life gets busy, which is why all vouchers and gift cards purchased have a 5-year expiry. The only exception to our expiry terms is if the experience has already been booked in. We honour the purchase price of our experiences for 18 months. If you book your experience after this time and the price of the experience increases you can either pay the difference or exchange it for another experience free of charge.
We know the trust consumers place in ratings and reviews is tied directly to authenticity. Thatβs why we use Bazaarvoice. We believe that reviews should represent the genuine, unbiased, and transparent opinion about the authorβs experience with a product or service. Reviews are not altered in any way by anyone other than the original author β including corrections for spelling or grammar. Reviews are not filtered, edited, or deleted simply because they are negative or are lower-rated.