Guidelines

• Two ticket options available: Flexi ticket and Flight ticket (non-refundable)
• Minimum age is seven years
• Passengers need to be able to climb into the basket, and stand for the hour's flight
• Customers should advise of any medical condition that may preclude them from flying such as serious knee, hip or back problems, recent surgeries or broken bones
• Not suitable for pregnant women
• Maximum individual weight is 140kg
• The supplier may not respond to booking requests received within 48 hours

Cancellation

Flexi Ticket

• The Flexi Ticket option can be rescheduled to another date in the event of a weather cancellation
• An admin fee may apply to any cancellations before your flight date, but this ticket cannot be cancelled/rescheduled within 72 hours of your flight time

Flight Ticket - Non-Refundable

• The Flight Ticket option is non refundable
• The Flight Ticket option can be rescheduled to another date in the event of a weather cancellation but is NON-REFUNDABLE in the event of a weather cancellation or under any other circumstances
• With this ticket type you cannot cancel or reschedule your flight within 72 hours of your flight time

Numbers on the Day

The price quoted is for one person. There will be a minimum of four people in the basket with you during your flight.

Weather

In the case of windy, wet or foggy weather the flight may be cancelled at the pilot's discretion. The pilot usually confirms if the flight can proceed during the passenger phone check-in the night prior to the flight. The exact meeting time for the flight is provided at this time.

Dress Code

Casual comfortable clothing such as jeans and sneakers is recommended.

Other Info

Please note, upon redeeming your vouchers online, you will be contacted directly by the provider to confirm the booking.

This experience departs from Byron Bay region, NSW.